Imogen Collins

Job title: Service CoordinatorLocation: North Shields, NewcastlePay range: CompetitiveContract Type: Full-Time, PermanentWe have an exciting opportunity with our amazing client who are the UKs leading providers for Satellite Communications and IT Support.Key Responsibilities-Service Coordinator Act as the primary liaison for customer service requests, ensuring timely and accurate follow-upAdminister quotes, purchase orders, service requests, and invoices while maintaining commercial controlCoordinate service visits for in-house and third-party engineers, ensuring spares and resources are allocated effectivelyMaintain strong customer relationships by keeping clients informed throughout the service processCollaborate with the Service Manager to provide first-class customer support and identify potential sales opportunitiesHandle administrative tasks including issuing invoices, compiling reports, and managing ISO 9001 standardsMonitor and prioritize workloads in a fast-paced environment, ensuring all tasks are completed to a high standardSupport the Service Director in developing key client relationships to maximize revenueWork flexibly to address urgent service jobs, including occasional extended hours for international clients Qualifications & Requirements-Service Coordinator Proven customer relationship skills, with the ability to manage multiple tasks effectivelyStrong commercial awareness and a customer-first mindsetExcellent communication skills via phone, email, and face-to-face interactionsA proactive approach to problem-solving and decision-makingStrong organisational skills with the ability to delegate and multitask in a dynamic environmentFamiliarity with technical and regulatory changes within the industry (preferred) What we can offer-Service Coordinator A supportive and collaborative work environmentOpportunities for professional development and growthCompetitive salary and benefits For more information on this role, please contact Imogen Collins on 01453 829786 or send a copy of your CV to imogen.collins@omegaresource.co.ukOmega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a Service Coordinator, Administrator, Office Administrator, Senior AdministratorFor details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.